Taylor Tick

At Taylor Tick, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a fair and transparent refund process.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return:

The item must be unused and in the same condition that you received it.

The item must be in its original packaging.

A receipt or proof of purchase is required.

Certain items may be non-returnable or only eligible for partial refunds, including:

Custom or personalized wall clocks.

Items damaged due to customer mishandling.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 5-10 business days.

The refund will be applied to your original payment method.

Please note:

Shipping costs are non-refundable unless the return is due to our error or a defective product.

If you receive a refund, the cost of return shipping may be deducted from your refund unless otherwise agreed upon.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, contact us at info@taylortick.com or call +1 (479) 343-9619.

4. Non-Returnable Items

Gift cards

Items purchased on clearance (unless defective)

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account or payment method used for purchase.
2. Contact your bank or credit card company; processing times may vary.
3. If you’ve done all of this and still have not received your refund, contact us at info@taylortick.com.
4. Shipping Returns

To return your product, please mail it to:
Taylor Tick
309 Forrest Park Dr
West Memphis, AR 72301

You are responsible for paying the shipping costs for returning your item unless it is defective or we made an error.

7. Contact Us

For questions about refunds or returns, please contact us at:

Email: info@taylortick.com

Phone: +1 (479) 343-9619